Support Center

WE'RE HERE TO HELP
Call or Email Us

1-888-280-7667 M-F (9-5 PST)

Product Registration
Refunds & Exchanges
User Manuals
Privacy Policy
Terms of Use
Warranty

Warranty Exchange

How to Place your Warranty Request

To get your product replaced thru warranty, you’ll need to email us and to speed up the process, in your email have the:

- First and Last name on the original order

- Order ID or Number

- Which device/smartphone is your product used for.

- Brief explanation of what you are experiencing with the faulty product.

Product Warranty Term

All new PRESS PLAY Apple Certified product), Speakers and Gaming accessories carry a One-Year Limited Warranty (Unless stated other wise) from date of purchase against defects in materials and workmanship. Wallet Cases and Non-Apple Cables carry a 60 day Limited Warranty.

Exclusions and Limitations

By purchasing at pressplaystore.com, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review PRESS PLAY's warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Warranty Service

We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product’s merchantability or fitness for a particular purpose.

What isn’t covered

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself. Shipping of the defective product to PRESS PLAY is not covered.

Documentation

To help ensure warranty claims are for genuine PRESS PLAY products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.

Repair and Replacement

We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 14 days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to PRESS PLAY after the first 14 days of purchase may be refurbished units of similar cosmetic wear.