FAQ's

WHEN WILL MY ORDER SHIP?

For U.S. Orders: Most orders will be shipped within 24 hours during business hours (excluding pre-sale/backorders)For international Orders: International orders are usually processed and shipped within 1 to 3 days (same exclusions as U.S. Orders).

I NEED HELP DECIDING ON A PRODUCT TO PURCHASE.

Our customer service team is here to help. They have many combined years of product knowledge, and would love to help you find the right product for your needs. Please use our contact page or email us at contact@pressplayproducts.com

IF PRESS PLAY DOES NOT MAKE A CASE MODEL FOR MY DEVICE, IS THERE A CASE YOU CARRY THAT IS CLOSE ENOUGH THAT I CAN PURCHASE?

Our products are designed specifically for the exact device it is to fit over. We do not endorse using a case model not specifically made for the device you own. You are free to purchase an alternate model product, but we cannot warranty the product should it be stretched or damaged from use with a device it was not meant for. If you purchase the item, and it does not fit as you desire, you can call us for a return authorization minus shipping charges. The item must be in unharmed and showroom condition.

WILL I BE GIVEN A TRACKING NUMBER WHEN MY ORDER SHIPS?

International (NON USA) Destinations:A tracking number is not provided with the auto generated fulfillment email you will receive when the order is processed for shipment. Please contact customer service after 24 hours from the time you receive this email. We can provide a tracking number at that time. The customer service department can be emailed for this tracking number at contact@pressplayproducts.com.United States Destinations:We will provide you with a tracking number once your order is shipped. This email will be auto generated at the time the order is processed for shipment. Please allow 24 to 48 hours for tracking info to populate.

I MADE A MISTAKE ON MY RECENTLY SUBMITTED ORDER. CAN YOU HELP ME FIX IT?

If you need to make changes to your order, please have your sales order number, and email us at contact@pressplayproducts.com as early as possible. Provide the sales order number and state PLEASE EDIT ORDER in the subject line. Emailing our customer service department will increase the likelihood of Press Play being able to edit your order before it has been processed for shipment. If an order has been processed for shipment before a change could be made, we will give instructions for a return, exchange, or refund. Please do not refuse the package, for any accrued shipping charges would be your responsibility. When the order is receive, please contact us for a return authorization number. We will refund or exchange the item upon receipt of the order back to Press Play.

I HAVE NOT RECEIVED MY ORDER.

The order may not be ready to ship yet, due to the item(s) not being available or in stock at the time of order placement. If you have received a fulfillment email, and it contains a tracking number, click on the link. It will have the current status information from the shipping company. If the fulfillment email does not include a tracking number, it may be a Post Office shipment. They do not come with a tracking number including with the shipment. Transit times are 1-7 business days for Post Office Standard, and 1-4 business days for Post Office Priority Mail. You can always contact us at contact@pressplayproducts.com, but most of the time the package will be delivered within this transit window. International destinations do not come with a tracking number supplied with the fulfillment email. Please allow 1 to 5 business days from the date of this email for delivery of the product. If you no not have receipt of the item after this time has passed, please email us as soon as possible. International destinations have high return fees for un-deliverable goods, and a return of the shipment to us by FedEx is billed at a much higher rate than the rate billed to you. We may not be able to refund the transaction, or even accept the goods back from the destination country.

I CALLED /EMAILED CUSTOMER SUPPORT AND I HAVEN'T RECEIVED A RESPONSE.

Please allow 24-48 hours for a response to your inquiry (72 hours if the inquiry falls over the over the weekend. Our customer service department is open from 7am PST to 5pm PST Monday -Friday (excluding Holidays). During major releases such as a new iPhone or iPad, incoming customer email inquiries increase tremendously. We appreciate your patience in receiving a response. We will respond as soon as humanly possible.

MY PACKAGE SHOWS UNDER THE TRACKING NUMBER AS DELIVERED BUT I HAVE NOT RECEIVED IT.

USPS and FedEx will leave your package at your doorstep if no one is available to receive the package at the time of delivery. First, check with your household members and neighbors. If no one brought in your package, contact the carrier with your tracking info. Press Play is not responsible for any package that is lost or stolen after being marked as delivered by the courier. It is not viable for Press Play to require signature delivery on our shipments, due to the high number of receiving customers not being available or present at the time of delivery. Please email our customer service department at contact@pressplayproducts.com if the package is marked as delivered is lost, and you have exhausted all efforts to find the shipment.

I RECEIVED THE WRONG PRODUCT.

We do apologize for the error. Please contact our customer department at contact@pressplayproducts.com. They will promptly rectify the error for you.

I AM TRYING TO ORDER A CASE, AND IT WILL NOT LET ME CHECK OUT OR ADD THE ITEM TO THE SHOPPING CART.

Please contact our customer service team at contact@pressplayproducts.com. They can assist you with any website issues.

WILL ANY OF YOUR PRODUCTS AFFECT MY PHONE RECEPTION?

No, all of our products are made to work with your device with no interference whatsoever.

If your question is not listed above, please Contact Us